Refund Policy

Returns & Refunds – We've Got You Covered!

We want you to love your purchase from SHING CHI TRADING COMPANY LIMITED. If something isn't quite right, here's how we can help.

30-Day Happiness Guarantee

Not in love with your item? No worries! You have 30 days from delivery to let us know and send it back.

What You'll Need:

• • Item is unused and in original packaging

  • You have your order number handy

How It Works:

1. 1. Email us at SHINGCHITRADING@outlook.com with your order number

   2. We'll give you the return address

   3. Ship it back (you cover the shipping cost unless it's our fault)

   4. We'll refund you within about a week

A Few Things We Can't Take Back:

• • Gift cards

  • Final sale items (marked clearly)

  • Intimate items (for hygiene reasons)

Got a Damaged Item?

Oh no! Send us a photo within 7 days and we'll make it right—either a replacement or a full refund.

Questions?

Just email us! We're here to help.